• Click here to download MiVoice Business Software Installer (SI) tool - used for RCU

• NOTE: Mitel Software Installer requires Windows 7 Professional (will not work on Home!) or newer (Windows 10).

• Also note: When clicking link above it will bring up new window with Google Drive "DOWNLOAD" button, click the DOWNLOAD button to get the file, then install it.

• Click here to download TeamViewer - screen sharing client

• Zoom - screen sharing requires Desktop Client - download here: https://zoom.us/download

Below are some sample pictures of a Mitel 5312 IP phone, showing buttons on front, as well as handset and switch/data port jacks on bottom/back.