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tech support telephone files

  • Click here to download MiVoice Business Software Installer (SI) tool - used for RCU

  • NOTE: Mitel Software Installer requires Windows 7 Professional (will not work on Home!) or newer (Windows 10).

  • Also note: When clicking link above it will bring up new window with Google Drive "DOWNLOAD" button, click the DOWNLOAD button to get the file, then install it.


  • Click here to download TeamViewer - screen sharing client

  • Zoom - screen sharing requires Desktop Client - download here: https://zoom.us/download



Below are some sample pictures of a Mitel 5312 IP phone, showing buttons on front, as well as handset and switch/data port jacks on bottom/back.

Mitel AX - Sample U-CLIP to secure AMPHENOL cable

Some Maintenance Commands:


How to change and check if in day or night service

  • In Maintenance Commands type

  • CP Service Day/ Night1 / Night2 / Display


  • Day / Night1 / Night2 - Change or Display: from the maintenance command CP SERVICE DAY, NIGHT1, NIGHT2 & DISPLAY

  • Day / Night1 / Night2 Programmed Service/Schedule:

PROGRAMMED SERVICE SCHEDULE NIGHT1 DAILY <hh:mm:ss>


PROGRAMMED SERVICE SCHEDULE NIGHT1 ON/OFF


PROGRAMMED SERVICE SCHEDULE NIGHT2 DAILY <hh:mm:ss>


PROGRAMMED SERVICE SCHEDULE NIGHT2 ON/OFF


PROGRAMMED SERVICE SCHEDULE DAY DAILY <hh:mm:ss>


PROGRAMMED SERVICE SCHEDULE DAY ON/OFF


PROGRAMMED SERVICE SCHEDULE ON/OFF


PROGRAMMED SERVICE DISPLAY


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